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The article "Design of QA systems: Challenges and opportunities" by Seyedeh et al. examines the challenges and opportunities in designing Question Answering (QA) systems. The authors survey the state of the art in QA strategies, examine existing challenges, and provide potential solutions for future research directions and applications.
In order to understand QA design, it is important to first consider its two components: natural language understanding (NLU) and machine learning (ML). NLU is concerned with processing natural language input, such as text or speech, and extracting meaning from it. ML is then used to build models based on the extracted information which can be used to answer questions. This process of combining NLU and ML is referred to as QA design.
The authors explore the various NLU and ML strategies used in QA systems. They discuss the challenges posed by these different approaches and provide possible solutions, such as improving data representation, using knowledge graphs, and utilizing deep learning approaches. Additionally, they discuss how recent advances in natural language processing have enabled more sophisticated QA systems, such as those that can answer open-ended questions.
Furthermore, the authors outline the current applications and use cases of QA systems, including customer service, health care, education, and entertainment. They also discuss the potential future applications of QA systems, focusing on personalized QA systems and automated medical diagnosis. Finally, the authors provide a set of recommendations to researchers for developing better QA systems in the future.
Overall, this article provides an insightful overview of the challenges and opportunities in designing QA systems. It discusses the different NLU and ML approaches used in QA systems, examines their current and potential future applications, and presents several recommendations for developing better QA systems in the future.
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