How Well Does ChatGPT Handle Reference Inquiries? An Analysis Based on Compexity

Nov 14, 2023 ·

The article discusses how the library community can use artificial intelligence (AI) to improve automation and provide better services to users. It notes that AI can be used to automate cataloging and classification, search and discovery, access and delivery, and other areas. The authors note that while AI has been used in the past to enhance search and retrieval processes in libraries, it is only recently that it has been applied to other areas such as managing collections, tracking user needs, and recommending resources.

The authors describe how AI can improve user experience by providing personalized access to relevant and timely information. In addition, AI can identify new trends and patterns in library collections and help libraries respond more quickly to user requests. The authors also suggest that AI could be used to support decision-making, such as selecting materials for acquisition or determining when items need to be replaced.

In terms of implementation, the authors note that libraries should consider the strengths and weaknesses of existing AI solutions before committing to anything. They advocate for a collaborative approach involving both library staff and users in order to develop an appropriate solution. Additionally, the authors recommend investing in training and education to ensure that staff are fully aware of the potential applications of AI and can make informed decisions.

Finally, the authors emphasize the importance of ethical considerations when using AI. This includes thinking about data security, privacy, and ensuring that AI technology works in an equitable and transparent manner. They conclude their paper by discussing how libraries may benefit from engaging in projects with external partners who have expertise in developing and deploying AI systems.

In summary, this article outlines how libraries can leverage AI to improve automation and user experience. It highlights the potential areas where AI can be useful, along with the challenges of implementing and evaluating AI systems. Finally, it emphasizes the importance of taking ethical considerations into account when using AI in libraries.